The legal stuff
Goldrush Ballooning Pty. Ltd., reserves the right to cancel any scheduled flight, either if there are not enough passengers to make it financially viable, or if weather conditions are forecast to be either unsafe or unpleasant.
Purchase of our services indicates agreement to our terms and conditions and is legally binding.
Generally, we need at least 4-8 passengers to be financially viable.
We will stay on the ground if the wind speed at launch time is 15 kilometres per hour or more. Although we are able to fly in light rain, we usually choose not to because such conditions tend to be unpleasant. Also, we try to avoid rain because a wet balloon envelope will attract mildew if not flown again within a few days.
As a commercial operation with a special duty of care, we are conservative about calling flights on. If there is any doubt in our minds about the weather, we tend to call flights off in sufficient time to allow those passengers coming from out of town to cancel their travel and accommodation arrangements. However, we do not guarantee to do so, and will not accept liability for whatever travel and accommodation costs have been incurred if we are forced to cancel a flight at short notice because of poor weather conditions.
GIFT VOUCHERS
Our gift vouchers are a lovely way to reward someone special with a ballooning experience, However, please be aware that they have a validity of 12 months from date of issue and although fully transferrable, are not refundable. Voucher holders should make every attempt to book a flight early in their validity period as weather conditions may result in booking cancellations.
Third party or agent vouchers are included in these conditions of sale.
We have no responsibilty to fly any voucher holder with an unpaid voucher.
IMPORTANT
Please be kind enough to respect the delicate financial tight-rope that we walk. Our balloons are not like trains where the non-arrival of one or two passengers is barely noticed. Even a single cancellation can amount to a 20% loss of income, and a 100% loss of profit for the flight. Accordingly, your deposit is liable to be forfeited if you cancel your booking less than 48 hours before your scheduled flight. If you cancel your booking within 24 hours of your scheduled flight for whatever reason including illness, or fail to arrive for your flight, and fail to send a suitable substitute in your place, you will not only lose your deposit but be liable to pay the balance of the ticket price. Any voucher holders will lose the validity of their voucher.
