We will quickly confirm your booking by email correspondence. When you receive your confirmation please check your flight date and phone numbers are correct, along with all other details. It is important that you contact us if changes are required - email firstname.lastname@example.org or call 1300 255 666 or 03 8566 6746. If you don't get an email confirmation please advise us by email.
To secure your booking, full payment is required within 48 hours of booking with Goldrush Ballooning or by the date specified in your Booking Confirmation correspondence. If payment has not been received by the specified date, Goldrush Ballooning gives no guarantee that your booking is secure.
We accept payment by Bank Transfer, Visa or Mastercard. Credit card payment attracts 1% surcharge. If you are booking within 48 hours prior to your flight you will be required to pay by credit card.
If you have a Gift Certificate voucher and have a date in mind, please contact us to book your flight. Your Voucher is valid for 12 months from date of purchase. Please book your flight well before the last month of your voucher’s validity, as ballooning is weather dependent, some days fill up quickly.
Bookings can be rescheduled or altered however strict conditions apply and you need to give us plenty of warning (refer Condition 4 and others). Please read our Terms and Conditions section for full details.