Goldrush Ballooning Terms and Conditions

Important - Please ensure that all members of your party have been made aware of the following Terms and Conditions.

These Terms and Conditions apply to all Flight Bookings and/or Gift Certificates(vouchers) purchased from Goldrush Ballooning, its agents, or representatives. Your acceptance of these conditions is a term of supply of the Services. By Booking, Rescheduling a flight, or purchasing a Gift Certificate, you are accepting supply of the service, and you are agreeing to be bound by these conditions. If you do not accept these conditions you should contact Goldrush Ballooning immediately, and prior to accepting the supply of the Service. Treat your Flight Booking, Gift Certificate, or voucher as you would any other Airline ticket as our Terms and Conditions are comparable to the rest of the aviation industry.

1. Definitions
Service refers specifically to the hot air ballooning mentioned in this documentation and generally to the range of products offered by Goldrush Ballooning, including customised activities arranged by agreement. Service Operator refers to Goldrush Ballooning or any independent contractor supplying/delivering the services to you under the terms of your Agreement with Goldrush Ballooning.

2. Flight Bookings
To secure your booking, full payment is recommended within 48 hours of your booking with Goldrush Ballooning or by the date specified in your Booking Confirmation Letter. If payment has not been received within this time or date, Goldrush Ballooning does not guarantee that your booking is secure. Flight bookings are valid for 36 months from the date of booking.
Bookings or Vouchers can be upgraded if your original Booking or Voucher is for a flight of a lesser value, by paying the difference; for example from a Weekday to Weekend flight. Our Weekend Flight Bookings fill up quickly in advance. If you are having trouble finding a weekend availability, please try a weekday date.

3. Liability
Under no circumstances will Goldrush Ballooning be liable for direct, indirect, consequential, or incidental damages including but not limited to lost or damaged property, lost profits or savings, or damages for disappointment.
Goldrush Ballooning may arrange for the hot air ballooning to be performed under a code-sharing arrangement, i.e. it may subcontract another ballooning company to provide you with your flight. In such instances, Goldrush Ballooning accepts no liability in connection with such services or for any loss, injury, or damage to or in respect of any person or property. Goldrush Ballooning reserves the right to alter the contents of products and locations when deemed necessary. Goldrush Ballooning does however warrant providing services of equal nature and value.

4. Rescheduling, Cancellations, Alterations, and Transfers
If your flight is cancelled due to weather or other conditions we will invite you to reschedule, and if this is not possible we are pleased to provide a refund in full less any booking fees/credit charges.
Bookings are transferable – see conditions below. Gift Certificates and Discounted Bookings are non-refundable.
Should you need to reschedule or cancel your Flight Booking, conditions apply, and fees may apply. Goldrush Ballooning must be notified by telephone or email of your need reschedule, cancel, alter, or transfer.
More than 7 days before the flight departure - A booking may be rescheduled without fees. Cancellations will be charged a fee of $50 per passenger with the balance of the booking refunded.
Within 7 days of the flight departure - cancellations incur a 100% cancellation fee of the booking price (i.e. are not refundable).
Reschedules within 7 days before the flight departure - A reschedule fee of $50 per person will apply to any booking rescheduled.
Within 72 hours of the flight departure - No alterations, reschedules or cancellations are permitted. We recommend that passengers arrange their own insurance provisions in case of unforeseen circumstances including being unable to fly due to illness.
Failure to Show - “NO SHOWS” will not be refunded or rescheduled - Under no circumstances will bookings be refunded or re-scheduled if passengers cancel or do not turn up on the morning of the scheduled flight at the appointed time. You will not be eligible for any refund in part or in full, and may not reschedule your booking to another date.
Ticket Transfer between passengers - All tickets are transferable to other individuals. Goldrush Ballooning must be notified by email of any transfer prior to the flight date, detailing the replacement passenger’s full name, phone number, email address, and weight. If within 72 hours of the flight they must be of similar or lesser weight to you.
Ticket Transfer between locations – All Goldrush Flight Tickets or Gift Certificates are transferable to one of our other locations upon request. Due to pricing differences, an adjustment may need to be paid.
Change of Mind - Goldrush Ballooning will not refund tickets on the basis of a “change of mind” decision, whether prior to the first attempted flight or following multiple cancellations due to inclement weather.
Group Bookings - Separate cancellation and alteration provisions apply to large groups and customised events. Goldrush Ballooning reserves the right to amend fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.
Agent Bookings - Agent Bookings made via an agent or 3rd party may be subject to terms and conditions separate to those of Goldrush Ballooning. You are advised to determine if these conditions are acceptable before arranging a booking via an agent.

5. Gift Certificate or Vouchers
Gift Certificates or Vouchers are valid for 36 months from the date of purchase.
Gift Certificates are non-refundable cannot be redeemed for cash in part or in full.
Gift Certificates are transferable to other individuals, however only remain valid for 36 months from the original date of purchase.
Once a Gift Certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (Section 4) apply however, the value remains non-refundable.

6. Discounted Bookings
All tickets purchased at a discount or special offer to the full retail price are non-refundable.
Any discounts or special offers are only available at the full recommended retail price and are not valid in conjunction with any other offer, pre-existing discount, or special offer. Any discounts or coupons need to be presented at the time of booking. No amount will be refunded if a discount/coupon is presented after the time of booking.
All Alteration / Reschedule / Cancellation terms (Condition 4) still apply however, the value remains non-refundable.

7. Rebooking Your Flight
If your flight does not proceed due to inclement weather, please contact our office as soon as possible to reschedule. We will hold your payment in credit for a flight anytime in the initial 36 month validity period.

8. Weather, Mechanical, Staffing, Safety & Other Conditions
Goldrush Ballooning endeavors to give each passenger the best ballooning experience possible subject to the daily wind, weather conditions, and safety considerations. Hot air ballooning relies on suitable weather conditions in order to proceed safely. Wind direction, wind speed, lack of wind, and other variables such as rain, low cloud, and/or fog may require us to cancel a flight. Additionally, flights may depend on mechanical performance or staffing availability. When conditions are deemed by Goldrush Ballooning to be unsuitable or unsafe to proceed, flights may not go ahead on the scheduled date. Similarly, a Service may be postponed due to less than minimum passengers numbers being booked.
In the unfortunate event that a Service must be delayed, postponed, rescheduled, or canceled due to any of the above factors, Goldrush Ballooning will hold payment in credit and offer alternative booking dates. Any request for a refund will be treated as per the cancellation terms listed in Section 4 above.
Goldrush Ballooning will not accept any liability for travel, accommodation, inconvenience, or other costs incurred or lost through such cancellation. International, interstate, and country visitors should factor the possibility of short notice cancellation into their plans. Weather conditions may affect the duration and route of any flight.

9. Your Responsibilities
Booking Confirmation - It is your responsibility to ensure you have received the written Booking Confirmation details of your flight by email at the time of your booking, and that the details are correct. Please notify the Goldrush Ballooning office immediately and prior to your flight date if you do not have this information.
Flight Check-In - You are also required to follow the Check-In procedure outlined in the Flight Reminder email we forward to you 1 week before your flight. If you do not follow the check-in procedure Goldrush Ballooning cannot be held liable for any consequences. The Flight Check-In is usually a call from our Duty Pilot between 6 and 7 pm the night before your flight. In certain circumstances, you may need to call our duty pilot by 7:00 pm the night before your flight. At the Flight Check-In, you will be given important last-minute details regarding your flight such as an adjustment to the meeting time.
Pilot & Crew Instructions - In the interests of safety, you undertake to follow the instructions and advice of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. You also agree to indemnify Goldrush Ballooning, its owners, officers, and employees for all losses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during supply of the Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment during this time.
Your Medical Condition – You and the members of your party agree to indemnify Goldrush Ballooning, its owners, officers, and employees against any incident related to your health or the health of the members in your party, occurring during or after the supply of the Services.
By participating in the flight you and the members of your party attest that they:
• Have no significant knee, hip, back, or neck problems
• Have not had recent surgeries or broken bones
• Are not currently pregnant
• Weigh less than 125kg individually or children weigh less than 60kg
If any of these criteria apply to you or any member of your party you must notify Goldrush Ballooning prior to flying. We recommend you check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning.
Goldrush Ballooning will not knowingly fly any person who is pregnant. The expiry dates on the tickets of any pregnant passengers and any others on their booking will be automatically extended – for any clarification about expiration dates, passengers should contact Goldrush Ballooning. In the instance of a pregnant woman flying inadvertently, they fly at their own risk.
Older or Special Needs passengers - We are pleased to fly older passengers, or passengers with special needs however you must advise us. If any of your party are 80 years of age or older, or have any special needs you must advise us around the time of your booking.
Personal Belongings - All personal belongings such as cameras, phones, or other such valuables are carried at your own risk. Ballooning is an outdoor adventure activity, and Goldrush Ballooning cannot be held liable for damage to any valuables, clothing, or attire.

10. Boarding Restrictions
• Children must be 6 years or older. Children should be able to see over the edge of the basket (1.3m) unaided by an object or person. They must be accompanied by a paying adult.
• Dangerous Goods cannot be carried on board. For details visit www.casa.gov.au/safety-management/dangerous-goods
• Goldrush Ballooning cannot fly physically disabled/handicapped passengers without obtaining written permission from the Civil Aviation Safety Authority which may incur an additional cost. Contact us for details.
• Flying after Diving: Passengers are not permitted to fly within 24 hours of completing a single no-decompression dive, within 48 hours of a series of decompression dives or within 7 days of any dives requiring decompression or any technical (mixed gas) dives.

11. Agent / Third-Party Bookings
Our terms and conditions apply to all passengers. Any bookings made through an agent must also adhere to the additional terms and conditions of the agent.

12. COVID / Infectious disease arrangements
The safety of Goldrush’s passengers, partners, and team members is our company’s utmost priority. This includes providing a Safe from Infection ballooning experience. Should you become infected just before your chosen flight date with COVID or another infectious disease you have two options, reschedule to another flight date, or have us put your booking on hold until you are ready to reschedule.

13. Biosecurity
Boots and Shoes - You must ensure your boots or shoes, and any equipment you bring are clean. We often launch and/or land on farmland, and the landowners who allow our ballooning operations require us to have clean equipment and follow sound biosecurity practices.
Travelled OS in the last 7 days - In line with Department of Agriculture recommendations, Goldrush will not carry passengers who have returned from overseas in the last 7 days, due to the presence of foot-and-mouth disease (FMD) in 77% of the global livestock population, in Africa, the Middle East and Asia, and parts of South America. Passengers who have returned from overseas within 7 days need to reschedule or place their reservation on hold.

Goldrush Ballooning Pty Ltd
March 2023

Terms and Conditions are subject to change without notice.